Privacy Policy

This Privacy Policy governs the manner in which EpicHosts collects, uses, maintains and discloses information collected from users (each, a "User", "You") of the EpicHosts.co.uk ("EpicHosts") website ("Site"). This privacy policy applies to the Site and all products and services offered by EpicHosts.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

EpicHosts may collect and use Users personal information for the following purposes:

- To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

- To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

- To improve our Site

We may use feedback you provide to improve our products and services.

- To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

- To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

- To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

EpicHosts has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

This document was last updated on February 5, 2013.

Terms & Conditions

The Terms & Conditions paragraphed below explains your agreement and the workings of the EpicHosts.co.uk ("EpicHosts", "Us", "We") website ("Site"). These Terms & Conditions apply to the site and all products/services offered by EpicHosts. By completing a payment to EpicHosts, therefore placing an order on our site, you oblige that you (each, "Client", "Customer", "Company") are legally bound in a contractual agreement to the terms and conditions written on this page.

1. General Terms & Conditions

1.1 EpicHosts is an internet service hosting provider of which provides the leasing/rental of web hosting, Virtual Private Servers ("VPS", "VPSs", "VPS'", "VPSes"), game servers, radio/voice servers and other virtual products. All our products ("Servers", "Services") are completely intangible (with no physical delivery). Our servers are located in UK, France, Germany and Canada, choice of location can be decided on the order form for products where applicable. Products offering 'Europe' as a location selection will have the ordered service processed either in UK, France or Germany. All services purchased by a customer are ownership and property of EpicHosts, and are only temporarily rented by a customer until the expiry date is reached (See 'Payments' for more information).

1.2 This site is run by ONE individual named Ben Gough ("Terrum"), located at 27 Badgerwood Drive, Camberley, Surrey, GU16 8UD, United Kingdom - whilst this is our legal address this is not an office nor a support address. We are registered as a sole trader with UK's tax collector; HMRC. EpicHosts does not currently employ any other staff, therefore it is your responsibility to ensure that, when you are communicating with us, you are communicating with official and verified EpicHosts staff only. We recommend checking your address bar to ensure you are only visiting 'epichosts.co.uk' or 'www.epichosts.co.uk' to avoid inaccurate, outdated or potentially fraudulent information. We cannot be held responsible for any result, including but not limited to damage and loss, caused by any communications made to anyone but our official and verified EpicHosts staff.

1.3 Our security consists of a DDoS mitigation and protection feature provided by CISCO, configured by the server datacenters for each location, to withstand many various strengths and types of attacks. However, we are not responsible for any damage to your service(s) caused by any attack, outage, corruption or any other form of hardware failure. We do not store, offer or provide backups of any kind and any data, critical or not, should always be backed up safely away from our services to ensure safety of such data during the forementioned incidents.

1.4 We have an automated system in place to block any suspicious incoming/outgoing activity such as port scans, DDoS attacks and more. If we find that your service is sending/receiving abusive packets, your account and/or service(s) may automatically or manually become blocked or suspended/terminated, therefore disallowing ANY client access to the service along with any of its content, data or service for the security of our services and clients. If multiple abuse warnings have been issued, your service may be permanently terminated and any necessary authorities, along with your ISP, may become notified depending on the severity of the issue.

1.5 The VPSes we host are unmanaged, unless the Managed VPS addon is purchased alongside with the VPS. Removal of the support (Terrum) account on your VPS, if applicable, is a breach of our terms and may cause a suspension of your VPS. We reserve the right to access any administration sections of services, such as control panels, operating systems and data installed by us to perform security updates, network changes and other necessary changes that are either requested by the customer or our datacenter. The creation of more than one user account per VPS or service is prohibited unless permission given otherwise.

1.6 Our web hosting plans are not to be used for storage of data including but not limited to archives, music or videos and should only be used for website hosting content. This is monitored on a scheduled basis and, should we find any incriminating data, you may be contacted or your service automatically suspended. Please refer to the 'Termination and Suspension' section below for more information.

1.7 All products that we sell of which use storage, whether it is a hard-drive ("HDD") or solid-state drive ("SSD"), will be partially allocated to you according to the specifications of the plan described which you purchased. By purchasing a product that uses storage you give us the right to use a portion of the partially allocated storage for the use of important/system data to allow the service to function.

1.8 It is the responsibility of the client to provide and install any necessary license(s) required to use any software (including operating systems) on any of our services, this includes but is not limited to cPanel and any Microsoft (Windows) products. Any relevant service will be unactivated/unlicensed and/or used in its equivalent trial/evaluation mode until activated/licensed accordingly to both the client's and the license handler's (cPanel, Microsoft etc) requirements. We are not responsible in any way for the licensing, or the absence of, for any services provided on our site, and any responsibility for such should be assumed directly to the client.

2. Refunds

2.1 EpicHosts is legally obliged to offer a 14 day money-back guarantee ("Refund") from the calendar date of which the ordered service(s) was/were activated as per the 14 day cooling-off rights of the Consumer Contracts Regulations. If you are not satisfied we may ask for your opinion on improving our services, or attempt to support you to resolve the matter incase one has misunderstood or become frustrated by an easily-resolvable issue. We may also use any non-personal information given through any communication method or dispute for training purposes, to help improve our support of hosting and other future purposes.

2.2 Please note that Exchanged services, Domain names, Weekly-cycled services and Automatic/Manual renewals are strictly non-refundable. This can be due to, but is not limited to, the funds being used instantly to cover the cost/resource for the process of activating your service. This includes, but is not limited to, the fees of setup, reselling, licensing and IP rental. If you acquire any of the strictly non-refundables mentioned above you explicitly waive your rights to the 14 day cooling-off period of the Consumer Contracts Regulations.

2.3 Account balance/credit acquired in any form has no monetary value therefore cannot be refunded, transferred or processed to a provider of which handles money, this includes but is not limited to, PayPal, bank accounts and gift cards. Payments made through the merchant PayGol, which handle payments including but not limited to, PaySafeCard, iDEAL and Bitcoin, are strictly non-refundable as per the terms of the merchant and each payment provider.

2.4 All services which are 'as described', including but not limited to performing optimally, working as they should be, and running to community standards, are non-refundable. Please note that any editing, configuring or changes made to a service are strictly your responsibility and we cannot be liable for any issues when a service is configured differently or running third-party software installed by a client.

2.5 A surcharge (processing fee) of 7% will be deducted from all refunds and transactions sent from us to a client due to PayPal refund fees and other potential charges involved during the handling and/or funding of the ordered service(s).

3. Payments

3.1 Our most used payment methods are shown on the footer of every page on our site, for a larger list of payment methods go to https://epichosts.co.uk/payment_methods.htm. All methods are a single/one-off payment unless described otherwise (subscriptions, contracts, etc). All payments made are the responsibility of the client and/or payment provider, therefore we do not possess the ability to charge any monies from a client's bank or payment provider. Any active subscriptions/contracts are an agreement between the client and the payment provider and are unrelated to EpicHosts. We cannot be responsible for any subscription/contract payments that are left unattended/uncancelled as there is no way for EpicHosts staff, nor a payment merchant, to acknowledge the cancellation of a subscription/contract without plenty of notice. A customer must make sure to contact the appropriate payment merchant to cancel any automated payments before the end of any service's cycle as renewals are strictly non-refundable (See 'Refunds')

3.2 An invoice is generated and e-mailed to a customer when a service reaches 7 days before its expiry date, or if the 'Renew Now' button has been pressed on an order. You acknowledge that should we not receive a completed (non-held, non-pending) renewal payment in full (Invoice must show PAID) prior to the date of expiry we reserve the right to suspend services immediately without notice.

3.3 Occasionally we may provide a voluntary 7 day grace period whereby any information/content/data on our servers is held during suspension/expiration until the necessary renewal is made however we are not obliged to do so. We reserve the right to purge all information/data pertaining to your account with us during a suspension or expiration status and we cannot be held responsible for any loss due to the purge in a suspended/expired status of your service.

3.4 A service that is in a suspension or expiration status along with any of its data can be destroyed without warning at any time to save resource or recycle stock for processing of future orders. We are entitled to recover (on a full indemnity basis) any costs, charges (including legal costs) and reversals incurred in retrieving any amounts owed by you to us, despite the status of your service(s).

3.5 Any interlinking services, such as domains linked to web hosting, will be held by us until renewal or a similar service has been purchased from us, as an interlinked service no longer belongs to a client after expiration of its parent service.

4. Server maintenance

4.1 We might have, from time to time, to perform maintenance, upgrades or replacements of any hardware/software or content to our services and machines. We reserve the right to suspend access to any service during the required time to perform maintenance, upgrade or exchange the server, allowing us to quickly and safely finish the maintenance without any interruption or interference of a running service. Maintenance usually lasts no longer than a few minutes to a few hours, depending on the severity of the maintenance and whether it is planned or unplanned.

4.2 Customers may be informed via e-mail of any planned maintenance. Any unplanned maintenance may be posted on our Facebook page.

5. Setup

5.1 It is our responsibility to ensure that any applied hosting package application is completed and activated ready for full use. After completion, all our services are unmanaged unless agreed that managed support will be given. We will not be responsible for any misconfigurations or loss of data due to unauthorised exposure or accidental damage. Re-installations and re-services can be quoted by contacting us for a fee. 5.2 The customer assumes full responsibility for any third-party software installation and configuration on their service, with no guarantee of support from us for the appointed third-party software. Quoted times for account activation are estimates and, whilst we always do our best to get a service delivered on time, we do not promise activation within the quoted time frame. We may delay or refuse activation if:

- Stock is being created,
- A large queue of orders is undergoing,
- Payment is not cleared or received in full,
- We believe the order, information or payment is fraudulent,
- You have any funds outstanding with relation to your current or any other account,
- There is any reason which we deem your transaction as unsatisfactory to our terms or beliefs, of which reasoning would be dislosed with you.

6. Termination and Suspension

6.1 You may request to have your hosting terminated (cancelled) at any time by advising us via a method of contact on our site. If we are not notified in writing of any intention to terminate or cancel any service(s) before the expiration date your service(s) will be put into a suspension status, where different terms apply for lack of payment (See 'Payments'). A cancellation does not automatically process or make you eligible to a refund (See 'Refunds'). You may also be charged an overdue/outstanding 'non-cancellation' fee for any suspended services that do not have a written cancellation

6.2 We may suspend any or all of your services without compensation, where we have reason to suspect a violation of our terms and conditions whilst we investigate the suspected violation. We may also suspend your services where we have reason to suspect any type of illegitimate activity including, but not limited to, overdue invoices (lack of payment on any invoice without a notification of cancellation), unlawful content, copyright infringement, payment reversals, unfair usage and services affecting other customers or users on our servers. We reserve the right to suspend a service at any time along with the decision of its final status.

7. Violations of our Terms

If a customer violates any of our terms and conditions we may suspend (temporarily) or terminate (indefinitely) any services you have with us, depending on the severity of the violation, in accordance to the 'Termination and Suspension' terms written above. The right to a refund will be waive any rights to a refund of any payments made to us by you.

8. Changes to our Terms

If we decide to change our terms, we will update them accordingly and record the date that the terms were last updated below. We reserve the right to make changes to our Terms & Conditions at any time. Any previous/old terms still apply to services renewed before the 'last updated' date shown below, unless you have explicitly written to us that you agree to the latest terms. Any current/new terms will apply to all orders and renewals activated on or subsequent to the 'last updated' date shown below. You must write to us immediately to cancel all services if you do not agree with any changes made to our terms.

This document was last updated on May 11, 2020

E-mail: [email protected]