What
information
do we
collect?
We
collect
information
from you
when you
place an
order.
When
ordering
or
registering
on our
site, as
appropriate,
you may
be asked
to enter
your:
name,
e-mail
address,
mailing
address,
phone
number
or
credit
card
information.
You may,
however,
visit
our site
anonymously.
What do
we use
your
information
for?
Any of
the
information
we
collect
from you
may be
used in
one of
the
following
ways:
; To
personalize
your
experience
(your
information
helps us
to
better
respond
to your
individual
needs)
; To
improve
our
website
(we
continually
strive
to
improve
our
website
offerings
based on
the
information
and
feedback
we
receive
from
you)
; To
improve
customer
service
(your
information
helps us
to more
effectively
respond
to your
customer
service
requests
and
support
needs)
; To
process
transactions
Your
information,
whether
public
or
private,
will
not
be
sold,
exchanged,
transferred,
or
given
to
any
other
company
for
any
reason
whatsoever,
without
your
consent,
other
than
for
the
express
purpose
of
delivering
the
purchased
product
or
service
requested.
How do
we
protect
your
information?
We
implement
a
variety
of
security
measures
to
maintain
the
safety
of your
personal
information
when you
place an
order or
enter,
submit,
or
access
your
personal
information.
We offer
the use
of a
secure
server.
All
supplied
sensitive/credit
information
is
transmitted
via
Secure
Socket
Layer (SSL)
technology
and then
encrypted
into our
Payment
gateway
providers
database
only to
be
accessible
by those
authorized
with
special
access
rights
to such
systems,
and are
required
to keep
the
information
confidential.
After a
transaction,
your
private
information
(credit
cards,
social
security
numbers,
financials,
etc.)
will not
be
stored
on our
servers.
Do we
use
cookies?
We do
not use
cookies.
Do we
disclose
any
information
to
outside
parties?
We do
not
sell,
trade,
or
otherwise
transfer
to
outside
parties
your
personally
identifiable
information.
This
does not
include
trusted
third
parties
who
assist
us in
operating
our
website,
conducting
our
business,
or
servicing
you, so
long as
those
parties
agree to
keep
this
information
confidential.
We may
also
release
your
information
when we
believe
release
is
appropriate
to
comply
with the
law,
enforce
our site
policies,
or
protect
ours or
others
rights,
property,
or
safety.
However,
non-personally
identifiable
visitor
information
may be
provided
to other
parties
for
marketing,
advertising,
or other
uses.
Childrens
Online
Privacy
Protection
Act
Compliance
We are
in
compliance
with the
requirements
of COPPA
(Childrens
Online
Privacy
Protection
Act), we
do not
collect
any
information
from
anyone
under 13
years of
age. Our
website,
products
and
services
are all
directed
to
people
who are
at least
13 years
old or
older. Payments for a service should only be made for a child by a supervised adult.
Changes
to our
Privacy
Policy
If we
decide
to
change
our
privacy
policy,
we will
update
the
Privacy
Policy
modification
date
below. We reserve the full right to make changes to our Privacy Policy at any time.
This
policy
was last
modified
on
15/04/2011
By placing an order with EpicHosts, you confirm that you are bound in agreement to the terms and conditions written below:
General Terms & Conditions
EpicHosts is relatively a non-profit busiess, used as a personal project for experience in hosting, businesses and handling customers. All monies received go to the founder of the project, staff and bills that maintain the company. Our servers are located in United Kingdom, Kent.
The service is ran by Ben Gough / Terrum, and solely by HIM, with no intention to move ownership at anytime or take responsibility for any impersonation that may be involved on phishing sites targeting our company. It is your responsibility to make sure you are at epichosts.co.uk or www.epichosts.co.uk so please check your address bar regularly.
Our security method is trusted with a DDoS mitigation and protection feature, related to any sorts of large attacks from many sources. It is setup to saturate uploads from many sources within a timeframe, then eventually block the sources. However, we are not responsible for any damage to your server or services, and we do not provide free backups of our services. Critical data of such should be kept in customers' safety for easy accessibility of having a backup of your service. Automatic backups can be provided with our services for an extra cost.
The FTP Server is maintained by FileZilla, a highly secured and very lightweight server. For best use and compatibility, we recommend the FileZilla Client to connect to our FTP.
This genuine host accepts a 7 day money-back guarantee, within reason. If you are not satisfied we may ask how we can improve our services to convince you of our true services that you may not have experienced, in case one has misunderstood or gotten frustrated. We may also use your information for future purposes to help improve our support of hosting. The decision to whether you are applicable to a refund is always down to the administrator.
A surcharge (processing fee) of 7% will be deducted from all refunds and transactions sent from us to a customer as per PayPal fees, setup fees and other charges that may have been used during the funding of the affected service.
Please note that VPS', Domain names, Domain transfers, SSL Certificates, Dedicated servers, Additional domains, Additional Databases, Backups, Dedicated application pools and/or any of the hosting addons/plan-upgrades are non-refundable.
Payment
If any payment required from a customer is not received by the due date, we acquire the full right to terminate your service and gain a lock of access to any service until it has been renewed or extended, therefore leaving the decision down to us whether content will be kept within a time period.
We are entitled to recover (on a full indemnity basis) any costs and charges (including legal costs) incurred in recovering any amounts owed by you to EpicHosts.
You acknowledge that should we not receive renewal payment prior to the date of expiry we reserve the right to suspend services immediately without notice. We may provide a 7 day grace period whereby we will hold your information and data on our servers, but should this period expire without payment we reserve the right to purge all data pertaining to your account with us.
Payments are controlled and serviced by PayPal. You do not need a PayPal account to purchase a service from us, however all payments received are held with us until complete satisfaction from the customer is approved, or until the service has expired or reached the money-back guarantee date. We will never demand a payment for the next cycle, as this is a non-subscription service.
Server maintenance
We might have, from time to time, to perform maintenance, upgrades or replacements of any hardware/software or content to our services and machines. We reserve the right to suspend access to any service during the required time to perform maintenance, upgrade or exchange the server, allowing us to quickly and safely finish the maintenance without any interruption or interference of a running service. Maintenance usually lasts no longer than 48 hours.
In this event, customers will be informed via e-mail of any planned maintenance. Any unplanned/planned maintenance will be posted on our Facebook page.
Setup
It is our responsibility to ensure that any applied hosting package application is completed and activated ready for full use. After completion, all our services are unmanaged unless agreed that managed support will be given. We will not be responsible for any misconfigurations or loss of data due to hacks or accidents. Re-installations and re-services can be quoted by contacting us for a fee. Quoted times for account activation are estimates and we do not guarantee or imply activation within the quoted time frame. We may delay or refuse activation if:
- Payment is not cleared or received in full,
- We believe the order, information or payment is fraudulent,
- You have any funds outstanding with relation to any other account,
- There is any other reason which we deem insatisfactory to our terms or beliefs, in which case we would explain within reason to you as soon as possible.
Termination and Suspension
You may terminate your hosting at any time by advising us via a method of contact that you wish to do so. We will only process a refund if we find it's applicible to your current service's state.
We may suspend any or all of your services where we have reason to suspect a violation of our terms and conditions whilst we investigate the suspected violation. We may suspend your services where we have reason to suspect that a script installed on your site is being abused whilst we investigate the suspected abuse.
Violations
If a customer violate our terms and conditions we may terminate or suspend (temporarily or indefinitely) any services you have with us. In this case no refund will be given for any payments that have been, or are made by you to us.
These
Terms &
Conditions
were last
modified
on
17/05/2012
E-mail:
privacy@epichosts.co.uk
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